jeta bat Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how we collect, use, and keep your information safe.
1 Introduction and Scope
jeta bat is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to jeta bat's website, mobile application, and all related services. It explains how we collect, store, process, and disclose your personal information.
By using our services, you consent to the data-processing practices described in this policy. We encourage you to read our Terms and Conditions alongside this Privacy Policy.
This policy applies only to individuals aged 21 and above, as all jeta bat services are designated for users aged 21+.
2 What Information We Collect
jeta bat collects information in various ways. The types of information collected are described by category below.
2.1 Registration and Account Information
When you create an account on jeta bat, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
- Residential address
2.2 Financial Transaction Information
During deposits and withdrawals, we record the following information:
- bKash, Nagad, Rocket, or bank account number
- Transaction amount and date
- Payment method details
We do not store your full card number or banking password.
2.3 Usage and Activity Information
When you use our platform, the following information is collected automatically:
- IP address and device identity (Device ID)
- Browser type and operating system
- Login and logout time and date
- Game history and betting activity
- Navigation patterns and click data on the platform
2.4 Communication Information
If you contact our customer support team, a record of that conversation is retained by us. This includes live chat messages and email content.
2.5 Cookies and Similar Technologies
jeta bat uses cookies, web beacons, and similar technologies to improve the user experience and monitor site performance. You may disable cookies from your browser settings if you wish, however this may limit some features of the platform.
3 Purpose of Using Information
Collected information is used for the following purposes:
3.1 Account Management and Identity Verification
Personal information is used to create, manage, and secure your account. Through the identity verification (KYC) process, we verify documents to confirm that each account belongs to a legitimate, real person.
3.2 Financial Transaction Processing
Financial information is used to complete deposit and withdrawal requests, prevent fraud, and ensure financial security.
3.3 Service Improvement and Personalisation
By analysing usage data, we recommend games and bonuses based on your preferences and improve the overall quality of the platform.
3.4 Communication and Support
We use your contact information to send important updates, security alerts, and account-related notifications. Promotional messages are sent only when you have given your consent.
3.5 Legal Compliance
Retaining and processing certain information is legally required for anti-money laundering purposes and to comply with applicable regulations.
4 Data Storage and Security
jeta bat has put in place both technical and organisational measures to keep your personal information secure.
4.1 Encryption and Secure Connections
SSL (Secure Sockets Layer) encryption is used when transferring data on our platform. Banking and payment information is stored with an additional layer of encryption.
4.2 Access Controls
Only authorised staff can access your information, and they operate under strict confidentiality obligations. Access logs are reviewed regularly.
4.3 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary after closure to meet legal obligations. Records of financial transactions are kept for a set period as required by regulations.
5 Sharing Information with Third Parties
jeta bat never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
5.1 Service Providers
Necessary information is shared with selected partners for payment processing, technology infrastructure, and customer support services. These providers are contractually bound to follow jeta bat's privacy standards.
5.2 Legal Requirements
Information may need to be disclosed for legal compliance upon receipt of a court order or a lawful request from a government authority. In such cases, we provide only the minimum information requested.
5.3 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user information may pass to the relevant parties, but the terms of this policy will remain intact in such cases.
6 User Rights
You have the following rights regarding your personal information:
6.1 Right to Access
You may request from us at any time to find out what information we hold about you and how it is being used.
6.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
6.4 Right to Object to Processing
If you no longer wish to receive marketing communications, you may withdraw that consent at any time. This will have no effect on our core services.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer support team via live chat or email. We provide support in both Bengali and English, 24 hours a day.
7 Protection of Children and Minors
jeta bat's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors. If someone registers using a false age and this comes to our attention, that account is immediately closed and the associated information is deleted.
Read our Responsible Gaming Guidelines to learn how we ensure a safe gaming environment and what steps are taken to protect minors.
8 International Data Transfers
Our servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that such processing complies with the standards of this policy and applicable privacy laws.
For transfers of data to third countries, jeta bat maintains appropriate contractual safeguards and technical security measures.
9 Policy Changes and Updates
We may update this privacy policy from time to time. For significant changes, we will notify you by email or via a notification within the platform. Continuing to use the platform after changes have been made will be taken to mean that you have accepted the updated policy.
Visit this page regularly to stay informed about changes to the policy.
10 Complaints and Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: Available 24/7 on the website
- Email: [email protected]
- Support Languages: Bengali and English
We generally make every effort to respond to all privacy-related requests within a reasonable time. For answers to more general questions, see our Frequently Asked Questions (FAQ).
11 Relationship with Other Policies
This privacy policy is an integral part of jeta bat's overall legal framework. Our Terms and Conditions, Responsible Gaming Policy, and this Privacy Policy together form a unified framework that clearly defines both your rights and responsibilities.
If a conflict arises between these policies, the more specific policy relevant to the matter in question will take precedence.